How we deliver
How we deliver.
Plan the project, build the support infrastructure, automate and integrate, write and localise the documentation, bring the product to market, and go live — with us staying through stabilisation.
Method
Five stages
- 1
Kick-off
We agree the plan, roles, risks, reporting and acceptance checklists.
You receiveProject charter and plan.
- 2
Build
We set up tools, write documentation and prepare processes in parallel workstreams.
You receiveWorking tools and drafts for review.
- 3
Automate and integrate
Routing, notifications and integrations with your CRM and other systems.
You receiveWorking automation and integration documentation.
- 4
Accept
Acceptance tests on real scenarios.
You receiveSigned acceptance act.
- 5
Stabilise
Reinforced support after go-live and an improvement plan.
You receiveStabilisation report.
Engagement
Contract types
Project
One launch with a defined scope and acceptance.
Ongoing
Documentation updates, reporting and marketing on a monthly basis.
Combined
A launch followed by ongoing support.
Continuity
Working with us over time
- One account lead
- The same person from kick-off to stabilisation and beyond.
- A fixed reporting rhythm
- Weekly during the project, monthly afterwards.
- Continuity by design
- Every workstream is documented, so nothing depends on one person's memory.
- After go-live
- We stay through stabilisation and can continue with automation, documentation, reporting and marketing on a monthly basis.
Next step